SHIPPING POLICY
Thank you for choosing Aurora Implants! We are committed to providing you with a smooth and efficient shipping experience. Below is our shipping policy to help you understand our process.
1. Shipping Methods
We offer several shipping options to meet your needs, including standard and expedited shipping. The shipping method you choose will affect delivery times and costs.
2. Processing Time
Orders are typically processed within 1-3 business days. During peak seasons or promotional events, processing times may be longer. Once your order is processed, you will receive a confirmation email with tracking information.
3. Shipping Rates
Shipping rates are calculated at checkout based on the destination, weight of the order, and selected shipping method. We strive to provide competitive rates and options for all our customers.
4. Delivery Times
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Standard Shipping: Estimated delivery within 5-7 business days.
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Expedited Shipping: Estimated delivery within 2-3 business days.
Please note that delivery times are estimates and may vary due to factors such as weather, holidays, and carrier delays.
5. International Shipping
We currently offer international shipping to select countries. If you are outside the United States, please check our website for availability and shipping options. Additional customs fees and duties may apply and are the responsibility of the customer.
6. Order Tracking
Once your order has shipped, you will receive an email with tracking information so you can monitor your shipment's progress. If you do not receive tracking information within a few days, please check your spam folder or contact us.
7. Lost or Damaged Packages
If your package is lost or damaged during shipping, please contact us within 14 days of the expected delivery date. We will work with the shipping carrier to resolve the issue and ensure you receive your order.
8. Address Accuracy
Please ensure that all shipping information is accurate when placing your order. We are not responsible for delays or misdeliveries due to incorrect addresses. If you need to change your shipping address, please contact us as soon as possible after placing your order.